Privacy policy

Solroot Privacy Policy

Last updated: 10/07/2026

This Privacy Policy explains how ROHME LIMITED, trading as Solroot ("Solroot," "we," "us," or "our"), collects, uses, stores, and protects your personal information when you visit or make a purchase from solroot.co.uk (the "Site").

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Solroot is operated by ROHME LIMITED, a company registered in England and Wales.

Registered address: 100 Horizons Tower 1, Yabsley Street, London E14 9RG, United Kingdom Contact email: team@solroot.co.uk Company number: 16978050

For data protection purposes, ROHME LIMITED is the data controller of the personal information described in this policy.

2. Information We Collect

We collect the following categories of personal information:

Information you give us directly, such as when you place an order, create an account, sign up to our newsletter, or contact us:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information (processed securely by our payment provider, see Section 5)

Information collected automatically when you use the Site:

  • IP address
  • Browser and device type
  • Pages viewed and time spent on the Site
  • Referring website
  • Cookie identifiers (see our separate Cookie Policy)

Information from third parties, such as delivery confirmation from our shipping providers or fraud prevention signals from our payment processor.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including shipping and customer service
  • Communicate with you about your order, account, or enquiries
  • Send you marketing communications, where you have consented to receive them
  • Improve the Site and our products
  • Detect and prevent fraud
  • Comply with our legal obligations, including tax and accounting requirements

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contract: to process your order and provide customer service
  • Consent: for marketing emails and non essential cookies, which you can withdraw at any time
  • Legitimate interests: for fraud prevention, Site analytics, and improving our service
  • Legal obligation: for record keeping required by tax law

5. Who We Share Your Information With

We share personal information with trusted third parties who help us run our business, including:

  • Shopify, our ecommerce platform provider, which hosts the Site and processes order data
  • Our payment processor, to securely process payments
  • Shipping and courier partners, to deliver your order
  • Email marketing providers, if you have opted in to receive marketing communications
  • Analytics and advertising providers, such as Google Analytics and Meta, where you have consented to non essential cookies

We do not sell your personal information to third parties.

6. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement or adequacy regulations.

7. How Long We Keep Your Information

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Order records are typically retained for at least six years to comply with UK tax law.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information, subject to legal retention requirements
  • Object to or restrict certain processing
  • Withdraw consent at any time, including for marketing emails
  • Data portability, where technically feasible
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at team@solroot.co.uk.

9. Cookies

The Site uses cookies and similar technologies. For full details, please see our Cookie Policy.

10. Children's Privacy

Solroot products and the Site are intended for adults. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: team@solroot.co.uk Post: ROHME LIMITED, 100 Horizons Tower 1, Yabsley Street, London E14 9RG, United Kingdom